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ServiceNow CIS-CSM certification exam is a valuable credential for professionals who want to demonstrate their expertise in customer service management using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is recognized globally and is highly respected in the IT industry. It is an excellent way to advance your career and increase your earning potential. CIS-CSM exam is designed to test your knowledge of the ServiceNow platform and your ability to apply that knowledge in practical situations.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an industry-recognized certification that validates the knowledge and skills of professionals in customer service management using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is aimed at individuals who are interested in implementing ServiceNow’s customer service management solutions for their organization.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q202-Q207):

NEW QUESTION # 202
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)

A. Sold products
B. Related parties
C. Social profiles
D. Cases
E. Assets

Answer: A,D,E

NEW QUESTION # 203
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. True
B. False

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/ customer-service-management/task/view-csm-executive-dashboard.html

NEW QUESTION # 204
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

A. Service organization administrator (sn_customerservice.service_organization_admin)
B. Customer admin (sn_customerservice.customer_admin)
C. Customer Service Manager (sn_customerservice_manager)
D. System administrator (admin)

Answer: D

NEW QUESTION # 205
Information about a customer's service contract is found in Knowledge.

A. True
B. False

Answer: B

Explanation:
Reference:
customer-service-management/concept/c_ContractsAndEntitlements.html

NEW QUESTION # 206
What is a case?

A. An Individual record that Is used to identity and create automation opportunities
B. An individual record that is used to identify and resolve a question or issue for an external customer
C. An individual record that handles and routes issues for internal users
D. An individual record that handles and resolves incidents tor external customers

Answer: B

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%20store%20information,work%20necessary%20to%20resolve%20cases.

NEW QUESTION # 207
......

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Free PDF ServiceNow - CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Free Test Questions

ServiceNow CIS-CSM Dumps - A Way To Prepare Quickly For Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q202-Q207):

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